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Services Australia education: AIR & PRODA


Medicare Web Services & AIR access

Web services is a technology that enables secure communication between 2 devices on a network to share data and services.IMPORTANT: General practices need to have software that is web services ready. Services Australia have published a list of software developers who provide web services ready software.

Web services uses PRODA to authenticate and identify users and organisations (previously PKI). PRODA is used to securely access the following channels for web services:

  • Medicare Onlineclaiming – used to transmit claims:
    • Medicare bulk bill and patient claims
    • DVA claims
    • patient eligibility checks
    • patient immunisation details to AIR
  • AIR web services – used to access the AIR
    • record, update, download and view immunisation information from the AIR


Mandatory upgrade: MD Clinical & Pracsoft

From 31 August 2022 all practices using MedicalDirector Clinical and Pracsoft will be required to upgrade to the new Medicare web services-enabled version: Clinical 4.2Pracsoft 4.2, in line with mandatory upgrades to Medicare Web Services.

NEW immunisation features in MedicalDirector

MedicalDirector Clinical 4.2 allows access to AIR records in real time!

New AIR web services features within MD Clinical’s Immunisation tab allows GPs to:

•       View patient’s AIR vaccine records within MD 

•       Download vaccine records from AIR directly into MD (right click > save locally)

•       Send vaccine records from MD  to AIR in real time

•       Update vaccine encounters in MD and transmit to AIR

•       View or update Indigenous or Special Risk status in MD and transmit to AIR

•       View or record Medical Contraindications and Natural Immunity in MD and upload to AIR

•       Record vaccination planned catchups in MD and upload  to AIR

•       View vaccine trials the patient has participated in

•       Outstanding Immunisations menu allows you to send and manage all immunisations that have been recorded but not yet sent to AIR

See MedicalDirector userguide:  Clinical User Guide – Immunisation module

Watch MedicalDirector webinar: Medicare Web Services – Clinical Workflows  (start: 19min 50sec)

Call MedicalDirector support line: 1300 300 161

Nurse access to AIR web services in MD

Can Nurses access the new AIR web services features in Medical Director Clinical?

•       Yes, within MedicalDirector Clinical, a nurse must be set up in the User Database with an “AIR Ancillary Provider Number”:

Air Apn

See MedicalDirector Clinical User Guide – Adding / Editing Users

What is an AIR Ancillary Provider Number?

•      It is a provider number given to an organisation to access AIR (also known as organisation AIR provider number

•      Call AIR to check if practices already have an existing AIR Ancillary Provider Number 

•      Or, to apply for a new AIR Ancillary Provider Number complete the ‘Application to register as an immunisation provider IM004’ form

Best Practice

NEW immunisation features in BP!

With BP PremierSaffron SP3, information recorded in the Australian Immunisation Register (AIR) can be accessed from Bp Premier via the View AIR screen in the Immunisation section of the patient record.

New AIR web services features within BP tab allows GPs to:

•       View vaccine history and vaccines due in BP from patient AIR records

•       Save immunisations from AIR to the patient record in BP

•       Record vaccines given overseas

•       Upload individual immunisations to AIR from BP

•       Generate an Immunisation History Statement from BP

•       Update immunisation encounters from BP and upload to AIR

•       Add a Planned Catch up in BP and upload to AIR 

•       Add indigenous status or Special risk status in BP and upload to AIR

•       View Medical Contraindications, Natural Immunity, and Vaccine trials

•       View complete list of vaccinations sent to AIR via Utilities > AIR > View > Sent vaccinations 

Release Notes: Bp Premier Saffron SP3
Reference Guide: Immunisations & Sending to AIR
Website: Record and send immunisations to the AIR
Website: Access AIR information
Website: Record immunisation batch numbers 

Nurse access to AIR web services in BP

Can Nurses access the new AIR web services features in Bp Premier?

•       Yes, nurses will need to add the “Location AIR Provider Number” to access and view AIR data via Setup > Practice details > Practice locations > Edit.


See Best Practice: Add practice location details  

What is a Location AIR Provider Number?

•      It is a provider number given to an organisation to access AIR (also known as organisation AIR provider number

•      Call AIR to check if practices already have an existing Location AIR Provider Number 

•      Or, to apply for a new AIR Ancillary Provider Number complete the ‘Application to register as an immunisation provider IM004’ form

Register for an AIR Provider Number 

If you are a general practitioner with a registered Medicare provider number, you do not need to complete this form. You can use your Medicare provider number to submit data to the AIR. 

Use the Application to Register as a Vaccination Provider​ IM004 if you are an Individual or Organisation wanting to register as a vaccination provider for the purposes of sending immunisation data to the Australian Immunisation Register (AIR).

Organisations – General practice

General practices with either an RN or with two or more GPs should apply for an Organisation AIR provider number – also known as:

  • AIR Location Provider Number (in Best Practice)
  • AIR Ancillary Provider Number (in Medical Director)

Individuals – Pharmacists

If you are a pharmacist, please also complete and submit the NSW Pharmacist application to register as a vaccination provider with the Australian Immunisation Register

How to submit

  • Email the completed form to: MOH-vaccreports@health.nsw.gov.au​ or 
  • Post the completed form to: Immunisation Unit, Health Protection NSW, Locked Bag 2030, ST LEONARDS NSW 1590

See NSW Health website

Australian Immunisation Register (AIR)

 Using the Australian Immunisation RegisterUsing the Australian Immunisation Register

AIR vaccine code for Smallpox vaccine 

There have been 3 smallpox vaccines added to the list of non-standard vaccines that are able to be recorded on AIR – see AIR vaccine code formats

  • ACAM2000 
  • Generic smallpox 

COVID-19 Vaccination Status Report – AIR042 report

The AIR042 report identifies patients aged over 5 years who have not yet received a COVID-19 vaccination, and those due for abooster dose. See guidelines on how to download AIR042 report.

Air042a A

Secure message to AIR and AIR form upload

HPOS Messages is a way to send and receive secure notifications. It’s not an email account.

See website for guides to help health professionals use HPOS Messages:

  • Accessing your mailbox
  • Composing mail
  • Form upload

The AIR forms will no longer be accepted if sent by email, mail or fax – it will only be accepted if submitted online using the “form upload” function in HPOS Messages. This function allows you to securely send messages with forms and supporting documents directly to AIR:

  • Immunisation medical exemption (IM011)
  • Immunisation history (IM013)
  • Immunisation encounter (IM018)

AIR user guides 


Need help? Call the PRODA team on 1800 700 199

Authentication file log in to AIR has been decommissioned. You can only access AIR via a PRODA account.

PRODA delegations (to access AIR)

How to use online AIR functions

Helpful resources and videos created by QLD Health: Using the Australian Immunisation Register

Services Australia – How to:

Generate Reports: AIR Overdue immunisation

Would you prefer your PHN to send you your practice’s Overdue childhood immunsation report? Contact immunisation@cesphn.com.au to register your interest.

AIR data quality

Request Access to the AIR 

AIR errors & troubleshooting

Communicare Full Logo Rgb Colour

Knowledge Centre

Troubleshooting AIR uploads

AIR error messages

Join our Initial Assessment and Referral Decision Support Tool (IAR-DST) working group

Sign up to join our IAR working group.

Fill out the form
Initial Assessment