medical receptionist course

Event date and time: Thursday, 24 August 2023 – Friday, 25 August 2023

Event venue: RACGP – Sydney Office, Level 12, 1 Pacific Highway, North Sydney, NSW 2060 

Event registration: Registrations via the RACGP website.

Medical receptionists are the face of general practices. They are the first point of contact for patients, handle sensitive information and juggle many tasks.
Working with doctors comes with great responsibility. How the support team performs has a huge impact on patient satisfaction, practice credibility and keeping patients and the team safe from adverse outcomes. This 2-day course will refresh your skills or learn the new rules and expectations.

Workshop learning:

  • The importance of the reception role in the practice patient relationship: communication; professionalism; responsibilities
  • The fundamentals for support staff: privacy, risk identification and improvement, data quality
  • The receptionists’ role in critical systems: recalls, reminders; appointment booking, triage; telephone messages; patient identification; guardianship and child consent;billing: the practice process,
  • Managing multiple doctors and handle difficult and physically aggressive patients
  • What does working vicariously for a medical practitioner really mean. Exploring the legal responsibilities of the admin team
  • Deep dive into what went wrong at admin level
  • Common Medicare mistakes and misperceptions at the front desk
  • Current e-health developments

Cost: Staff of RACGP members: Early bird rate $380, Regular rate $420. Staff of non-members: Early bird rate $440, Regular rate $485

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