Private medical practitioners providing services eligible for Medicare rebates can access interpreters free of charge, as can reception staff and practice nurse who need to arrange appointments and provide results of medical tests.
Why should medical practitioners and practice staff use interpreters?
Medical practitioners use credentialed interpreters to communicate complex or technical information to patients with limited or no English language proficiency. This can help to ensure accuracy of communication, reduce confusion, save time, and protect practitioners from professional risk.
It is particularly important when:
seeking informed consent
dealing with patients in a crisis
dealing with complexity
assessing patient competence
Medical practitioners and staff can use the Free Interpreting Service to access interpreting services delivered by TIS National, including:
Immediate phone interpreting
Pre-booked phone interpreting
Pre-booked on-site interpreting
Telehealth video interpreting service
For more information
Information and resources around TIS National can be found available at www.tisnational.gov.au or you can contact TIS National on 1300 575 847.
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