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The Way Back Support Service

What is SPconnect and what is The Way Back Support Service?

The Way Back Support Service (TWBSS) is a Beyond Blue initiative providing non-clinical care and practical support to individuals following a suicide attempt or suicidal crisis.

People who have attempted suicide or experienced a suicidal crisis often experience severe distress in the days and weeks immediately afterwards, and they are at high risk of attempting again. Beyond Blue developed The Way Back Support Service to support them through this critical risk period.

A Support Coordinator contacts the person within one business day of receiving their referral and tailors a program for up to three months after discharge from hospital. This program is built on personal connection and integration with community services.

With the support of Beyond Blue, CESPHN will now commission TWBSS model to cover the whole of the CESPHN region by expanding to include referrals from St George and Sutherland Hospitals, and Concord and Canterbury Hospitals. A Way Back Project Officer at each of the participating hospitals, to facilitate the referral process and build awareness of the program across hospital and community mental health staff.

The Way Back is a collaboration between the Australian Government Department of Health, the NSW Ministry of Health’s Towards Zero Suicides initiatives, and Beyond Blue.

To find out more, visit beyondblue.org.au/the-way-back


This service is for people who have attempted suicide or experienced a suicidal crisis and been discharged from the emergency department, acute care setting or short stay unit of one of the following hospitals:

  • St Vincent’s Hospital
  • Prince of Wales Hospital
  • Royal Prince Alfred Hospital
  • Canterbury Hospital
  • Concord Hospital
  • The Sutherland Hospital
  • St. George Hospital

Who can refer to the service?

The Way Back Support Service accepts referrals only from clinicians at the participating hospitals listed above.

Who will deliver the service?

Name Phone Email

Neami National in partnership with Sydney Local Health District, South East Sydney Local Health District and St. Vincent’s Health Network

02 9570 5933