Digital Health refers to a range of digital processes, services and systems that can be used to manage health information and data from different points of care to allow faster, easier, secure sharing and access to this information, deliver safer, better quality healthcare and result in a more efficient, integrated health system.
Contact our Digital Health & QI team: digitalhealth@cesphn.com.au for support and assistance.
See here for upcoming Digital Health events and webinars.
We support the following aspects of digital health and information management:
Download the Digital Health Checklist for your practice here.
In 2016, the following requirements were introduced for practices to be eligible for the ePIP:
Find the detailed description of ePIP requirements in the Practice Incentives Program Digital health (eHealth) Incentives guidelines.
Please note: Accredited general practices registered for the ePIP will be required to upload shared heatlh summaries for 0.5% of practice’s SWPE to receive the ePIP payment.
Practices can apply or re-apply for the for the ePIP through HPOS at any time.
General practices seeking to return the ePIP payment of previous quarters for not meeting their SHS upload target can send an email to pip@humanservices.gov.au and the Department will arrange for a debt advice notice to be raised for the repayment of funds.
Please ensure that you include the following information in your correspondence:
Please also note, that any correspondence sent to DHS on this matter, must come from either the owner of the practice or an authorised contact. More information can be found here.
Resources:
Data quality is an integral part of your practice. At CESPHN, we aim to improve the practice and patient outcomes by enhancing the quality of your data through the use of POLAR and PenCAT tools.
Both tools collect and then translate data from GP clinical systems into statistical and graphical format which can be used for reporting, data cleaning and providing better patient care.
Click here for our dedicated page on Quality Improvement and PIP QI.
My Health Record (MHR, formerly Personally Controlled Electronic Health Record or PCEHR) enables better access to important health information which are currently held in silos across the health sector. MHR provides an active online record that follows your patients as they move through the healthcare system, capturing important clinical information at different points in time. Australians who are registered for My Health Record can access their health information when and where they need it and share this information with their health providers.
Currently My Health Record provides information on medications, allergies and adverse reactions, medical history and immunisation history, MBS and PBS history, imaging and pathology reports and advance care documents.
Click here for our dedicated page on My Health Record.
Secure messaging is the secure electronic transfer of information between health professionals within the healthcare sector, including general practitioners, allied health professionals, hospitals, specialists etc. Secure messaging allows you to exchange reports, discharge summaries and other documents between other health professionals.
The benefits include:
A list of common vendors include:
For more information, see here.
Save time and improve efficiency by sending your patient referrals electronically by using either Best Practice, Medical Director or Genie.
An e-referral is an electronic document that can be sent electronically from one healthcare service to another, opposed to the current process of faxing or posting.
Healthlink Smartforms e-referral solution is integrated within Medical Director, Best Practice and Genie and streamlines the completion and submission of electronic referrals. Users benefit from capabilities such as pre-population, field validation and consistency checks, conditional visibility, intuitive layout, support for attachments, and ability to save and return to the draft referral at a later time (parking).
From your software programs, you can select a form, have it pre-populated automatically with data from the electronic patient record, have it validated and sent securely to the intended recipient, and receive an acknowledgement of receipt electronically. A copy of the form will automatically be stored securely in the patient’s record.
Best Practice https://vimeo.com/clanwilliamhealth/healthlink-smartforms-bestpractice
Medical Director https://vimeo.com/clanwilliamhealth/healthlink-smartforms-medicaldirector
Genie https://vimeo.com/clanwilliamhealth/healthlink-smartforms-genie
MyHealthLink Portal https://vimeo.com/clanwilliamhealth/healthlink-smartforms-myhealthlink
South Eastern Sydney Local Health District
The South Eastern Sydney Local Health District is piloting eReferrals/Healthlink Smartforms in the Prince of Wales Hospital with the go live date being planned for 20th November 2023.
Clinicians will be able to launch an eReferral directly from their practice software or the MyHealthLink Portal and send it securely to the electronic Referral Management System (eRMS) at POWH. For further information on benefits of eReferrals and the SESLHD pilot, see https://www.seslhd.health.nsw.gov.au/services-clinics/directory/engage-outpatients
The following outpatient services will be going live with eReferrals:
Prince of Wales Hospital
· Aged Care | · Cardiology |
· Cognitive Disorders | · Colorectal |
· Dermatology | · Endocrine |
· Ear, Nose and Throat (ENT) | · Fracture |
· Gastroenterology | · General Rehabilitation |
· General Surgery | · Immunology |
· Infectious Diseases | · Neurosurgery |
· Neurovascular | · Nutrition and Dietetics |
· Orthopaedics | · Pain Medicine |
· Palliative and Supportive Care | · Plastics |
· Prescription and Opioid Management | · Rheumatology |
· Spinal |
A business case will be developed for roll out to other outpatient services in POWH and across SESLHD.
Sydney Local Health District
Sydney Local Health District (SLHD) and Central and Eastern Sydney PHN are delighted to partner with HealthLink to enable electronic referrals directly from your practice management software.
This will allow you to efficiently send secure e-Referrals to Clinics and Ambulatory Care across SLHD facilities. Over the coming months more services will have the ability to receive referrals using the HealthLink SmartForm technology.
SLHD services enabled to receive e-Referral are available under the following links once Healthlink is launched within your practice management software or via the MyHealthLink Portal:
1. Sydney Local Health District
2. Sydney Local Health District Women’s Health
Facilities and services:
BALMAIN HOSPITAL
– Balmain Hospital Podiatry
CANTERBURY HOSPITAL
– Canterbury Hospital Haematology
– Canterbury Hospital Osteoporosis and Bone Mineral Density Studies
– Canterbury Hospital Podiatry
– Canterbury Hospital Rheumatology
COMMUNITY HEALTH CENTRES
– Community Health Centres Community Paediatrics
– Community Health Centres Podiatry
CONCORD HOSPITAL
– Concord Hospital Aged Care (Geriatrician referrals)
– Concord Hospital Andrology
– Concord Hospital Breast and Endocrine
– Concord Hospital Cardiology
– Concord Hospital Colorectal
– Concord Hospital Dermatology
– Concord Hospital Endocrinology
– Concord Hospital Ear, Nose and Throat
– Concord Hospital Gastroenterology
– Concord Hospital General Surgery
– Concord Hospital Gynaecology
– Concord Hospital Head and Neck
– Concord Hospital Haematology
– Concord Hospital High Risk Foot Service
– Concord Hospital Immunology
– Concord Hospital Infectious Diseases
– Concord Hospital Liver
– Concord Hospital Neurology
– Concord Hospital Ophthalmology
– Concord Hospital Orthopaedics
– Concord Hospital Osteoporosis and Bone Mineral Density Studies
– Concord Hospital Palliative Care
– Concord Hospital Podiatry
– Concord Hospital Renal
– Concord Hospital Respiratory
– Concord Hospital Rheumatology
– Concord Hospital Upper GI and Endosurgery
– Concord Hospital Urology
– Concord Hospital Vascular Surgery
ROYAL PRINCE ALFRED HOSPITAL
– Royal Prince Alfred Hospital Clinical Genetics
– Royal Prince Alfred Hospital Dermatology
– Royal Prince Alfred Hospital Fertility
– Royal Prince Alfred Hospital Gastroenterology
– Royal Prince Alfred Hospital Gynaecology
– Royal Prince Alfred Hospital Haematology
– Royal Prince Alfred Hospital Hand Therapy
– Royal Prince Alfred Hospital Immunology
– Royal Prince Alfred Hospital Infectious Diseases
– Royal Prince Alfred Hospital Inflammatory Bowel Disease
– Royal Prince Alfred Hospital Liver
– Royal Prince Alfred Hospital Long COVID Rehabilitation
– Royal Prince Alfred Hospital Maternity
– Royal Prince Alfred Hospital Ophthalmology
– Royal Prince Alfred Hospital Orthopaedics
– Royal Prince Alfred Hospital Osteoporosis and Bone Mineral Density
– Royal Prince Alfred Hospital Paediatric Medicine
– Royal Prince Alfred Hospital Palliative Care
– Royal Prince Alfred Hospital Podiatry
– Royal Prince Alfred Hospital Positive FOBT Assessment
– Royal Prince Alfred Hospital Post COVID Respiratory Assessment
– Royal Prince Alfred Hospital Renal Medicine
– Royal Prince Alfred Hospital Respiratory
– Royal Prince Alfred Hospital Rheumatology
– Royal Prince Alfred Hospital Sleep
– Royal Prince Alfred Hospital Urology
rpaVirtual
– Royal Prince Alfred Virtual Hospital COVID-19 Monitoring
Medical Director 3.17 and above
Chris O’Brien’s Lifehouse
The link below will provide a how to guide for using HealthLink SmartFroms to send e-referrals to the following clinics:
Best Practice 1.85 (Lava) and above
Medical Director 3.16 and above
Roads and Maritime Services Fitness to Drive Medical Assessment
To learn how to use the NSW Digital Fitness to Drive Medical Assessment Form using the Healthlink SmartForm, please view the video guide or download the PDF QuickStart Guide from the User Guide Pages Below.
Best Practice Software User Guides
MyHealthLink Portal User Guides
The Australian Hearing Medical Certificate
My Aged Care Referral
Refer your patients directly to My Aged Care directly from your clinical software.
See here for our dedicated page on Lumos.
Telehealth refers to information and communication technologies to deliver healthcare services and transmit health information via telephone, email or videoconferencing.
Benefits of using telehealth include:
Due to the COVID-19 pandemic, there are Medicare subsidised telehealth services. Funding is also available to General Practices and to non-GP type primary care services classed as Mental Health, Aged Care, Maternity, Indigenous Health and Allied Health services for free licences to use the HealthDirect video call service.
Healthdirect Australia has extended the healthdirect Video Call COVID-19 GP Program to 31 December 2023 and the PHN Exemplar Program (non-GP type primary care services classed as Mental Health, Aged Care, Maternity, Indigenous Health and Allied Health services) to 30 June 2024.
If you are interested in being set up, please complete the New Clinic Application Form and send it to telehealth@cesphn.com.au. We can get you up and running in a day.
HealthDirect Video Call Service resources:
From 31 October 2019, changes to Commonwealth legislation recognise an electronic prescription as an optional, alternative legal form to paper prescription for prescribers (including doctors, dentists, optometrists, midwives and nurse practitioners, excluding veterinarians) and their patients by which medicines can be supplied under the Pharmaceutical Benefits Scheme (PBS). Paper and electronic prescriptions will meet the relevant Commonwealth and State and Territory legislation.
Consumers or their agents may choose to have a new prescription in electronic prescription OR paper form and must have an individual healthcare identifier (IHI) to participate (individuals enrolled into Medicare or Department of Veterans’ Affairs (DVA) will already have an IHI).
Benefits:
Resources:
Readiness checklists:
Policies:
For further support, contact our Digital Health and QI team: digitalhealth@cesphn.com.au.
SafeScript NSW available to all practising prescribers and pharmacists in NSW
SafeScript NSW provides prescribers and pharmacists with real-time information about a patient’s prescribing history for certain high-risk medicines to improve clinical decision making and patient safety. More than half of general practitioners and pharmacists in NSW have registered for SafeScript NSW.
Getting started
Prescribers and pharmacists will need to:
Already registered?
New resources available
Short demonstration videos on how to register, log in and use SafeScript NSW are available here.
Improving the user experience
Following feedback from practitioners, enhancements have been made to the SafeScript NSW system to improve the user experience. These include improvements to the patient search functionality, links to further information when there is a red alert in the system, the ability to manage security preferences, and other updates to the display of information for a more streamlined user experience. Further enhancements will be delivered in 2023.
Hear what health practitioners are saying about SafeScript NSW here.
Training and support
Visit the SafeScript NSW education and training webpages to access resources that cover:
Contact the SafeScript NSW Clinical Advice Line on 1800 434 155 and access HealthPathways for support when using SafeScript NSW.
For technical support, click here or call 1800 776 633.
For more information, visit www.safescript.health.nsw.gov.au.
Provider Connect AustraliaTM
Provider Connect AustraliaTM (also known as PCA™), is an initiative of the Australian Digital Health Agency (the Agency), that provides a single place to update your business information and services, which can automatically update your National Health Service Directory (NHSD) listing and your local Primary Health Network.
Provider Connect AustraliaTM reduces data entry duplication and improves the accuracy and quality of healthcare service information. It lets you provide consistent, up-to-date information about healthcare services to funders, health service directories, communications services, and other key partners in your healthcare service delivery.
Once registered, you can update your business information and it will automatically be sent to your registered business partners. This means you can maintain a single master copy of your organisation’s details and your chosen business partners will automatically receive any updates.
Currently registered business partners include:
A growing number of business partners are coming onboard, these include Medicare Australia, pathology and radiology services, insurers and more.
How do I register for Provider Connect AustraliaTM and business partners?
You can self-register with Provider Connect Australia™ in your own time. Visit digitalhealth.gov.au/pca-register to find out how to register, access the pre-registration checklist and watch a video that explains the registration process.
Australian Digital Health Agency Provider Connect AustraliaTM Website
Provider Connect AustraliaTM Product Statement
https://www.digitalhealth.gov.au/sites/default/files/fact-sheets/PCA-product-summary.pdf
Health Referral Forms
General Practice Support
Digital Health
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