Join us for this online webinar on Wednesday 28 April 2021.

Click here to register for this session

Session 1 Topics:

• What is great customer service and how can we provide it at our practice?
• Has Covid really changed anything around customer service and how will we cope with the vaccine rollout?

Learning Objectives

• Identify the “most important” customer service factors and how they can be implemented in my practice
• Understand why you need to address your own well-being to maintain optimal performance
• Understand how our capacity to communicate plays a critical role in our effectiveness as a member of the practice team.

Target audience: Reception & Administrative staff

Please do a separate registration per person to ensure we record all participants and can provide certificates accordingly.

Click here to register for Session 2 on Wednesday 5 May, topics include effective triage at the front desk and improving your teams performance.