The care finder service is not available for everyone. It exists specifically to support vulnerable older people who need intensive support to access aged care services and support.
To receive care finder support, a person must:
- have no carer or support person who can help them, or
- not have a carer or support person they feel comfortable or trust to support them, and
- be eligible for government-funded aged care (use the Eligibility checker to learn more).
In addition, they should have one or more of these reasons for needing intensive support:
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- have difficulty communicating because of language or literacy problems
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- find it difficult to understand information and make decisions
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- be reluctant to engage with aged care or government
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- be in an unsafe situation if they do not receive services.