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Immunisation Support Contacts

Public Health Units

In NSW calling 1300 066 055 will direct to your local Public Health Unit

South Eastern Sydney Public Health Unit (SESLHD PHU)

Sydney Public Health Unit (SLHD PHU)

Central and Eastern Sydney PHN

Immunisation Program Officers 

Download Immunisation Useful Contacts Sheet

Meet the immunsation team:

  • Brooke Willoughby-Thomas – 0409 940 920 | 9304 8627 
  • Kira Wright – 0419 798 440 | 9304 8621
  • Mimi Campbell – 0418 453 930 | 9304 8629

Practice Support Officers

What support can be provided?

Digital Health Officers

What digital support can be provided?

Australian Immunisation Register (AIR)

  • p: 1800 653 809 – General enquiries
  • p: 1300 650 039 – Online AIR help
  • f: 08 9254 4810 (can fax IM004 form to this number )
  • e: air@servicesaustralia.gov.au
  • w: www.serviesaustralia.gov.au/hpair

Online AIR Support

  • Online Access to AIR: 1300 650 039 
  • Link AIR tile to PRODA: eBusiness – 1800 700 199 (option 1)



  • p: 1800 700 199
  • w: www.servicesaustralia.gov.au/hpos

NSW Vaccine Centre

NSW Specialist Immunisation Service (NSWISS) 

  • The NSWISS helpline is for clinical advice on immunisation, including COVID-19, investigation and management of suspected AEFIs, and future vaccine doses.
  • NSWISS a specialist immunisation telephone advice line established to provide clinical advice and support to immunisation providers in NSW.
  • Highly specialised nursing and medical staff from NCIRS are available to provide clinical advice on immunisation for patients with complex or unusual medical backgrounds or who have had an adverse event following immunisation.
  • The phone line operates between 9am and 5pm Monday to Friday for immediate advice or leave a message and staff will respond.

Adverse Events Following Immunisation (AEFI)

Adverse Events Following Immunisation (AEFI) are defined as “any untoward medical occurrence that follows immunisation, whether expected or unexpected, and whether triggered by the vaccine or only coincidentally occurring after receipt of a vaccine”. 

Reporting Adverse Events

NSW Health: What is a serious adverse event?

Health professionals are required to report suspected reactions, known as adverse events following immunisation (AEFI) particularly if they are unexpected or significant.

If a patient has an immediate serious reaction or is unwell in the days after a vaccination, you must report to:


Further information

Immunisation Adverse Events Clinics

The Sydney Children’s Hospital Network offers an Immunisation Clinic which provides assessment and management of children and adolescents who have experienced a previous adverse event following immunisation or who have an underlying medical condition or allergy which may indicate the need for supervision during immunisation. They also offer advice for catch-up vaccination for children and discussion with parents who are concerned about vaccines and adverse events.

Immunisation patients and families should discuss an immunisation question with their GP first, or local Public Health Unit on 1300 600 055, and if further support is required, they can be referred to the clinic, either at Randwick or Westmead.

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