Planned Outage of Electronic Referrals to SESLHD and SLHD services
Planned Outage of Electronic Referrals to SESLHD and SLHD services
When: Thursday 1 May to Sunday 4th May 2025
What is Happening?
eHealth NSW is conducting scheduled maintenance on the Service Now platform that hosts the Electronic Referral Management System (eRMS). During this period, hospital services using eRMS will not be able to view or process e-referrals sent through the HealthLink portal.
All electronic referrals sent via HealthLink will be held until the platform is restored.
When?
From 6:00pm Thursday 1 May 2025 until 06:00am Sunday 4 May 2025.
What Services are Affected?
South Eastern Sydney LHD
All services across South-Eastern Sydney Local Health District currently receiving HealthLink e-referrals will be impacted, including:
Prince of Wales Hospital Centralised Outpatients Department
The Sutherland Hospital Centralised Outpatients Department
All outpatient services at The Royal Hospital for Women (excluding Breast Clinic, ANC, Gynae, Gynae Colposcopy, Fertility, and Menopause Hub)
Selected services at Prince of Wales Hospital receiving e-referrals, including:
Community Palliative Care Team
Diabetes Centre
General Rehabilitation
Nutrition and Dietetics
Physiotherapy
Respiratory
Spinal Medicine
For more information on Electronic Referrals in SESLHD please visit
Access to the eReferral forms listed above will not be possible during the outage. Please defer sending non urgent referrals until Monday 5 May.
For Rapid Access/Urgent Referrals:
During the outage, each facility will implement downtime procedures for referral management. If you need to submit a Rapid Access or other clinically urgent referral, please:
Contact the relevant department directly, check the relevant HealthPathways website for service contact information:
Immunisation Weekly Update: Update your Best Practice to stay compliant Measles cases on the rise – Australians warned to get vaccinated Composition of 2026 influenza vaccines for Australia announced Education Update your Best Practice to stay compliant It is critical that your practice has updated your Best Practice software to…
Immunisation Weekly Update: RSV immunisation offers powerful protection for vulnerable populations WHO updates pneumococcal vaccine advice for children under 5 years Education RSV immunisation offers powerful protection for vulnerable populations Two recently published studies highlight the safety and efficacy of respiratory syncytial virus (RSV) immunisation products – from childhood to…
Immunisation Weekly Update: New National Vaccine Storage Guidelines ‘Strive for 5’ fourth edition released NCIRS launches new vaccine safety webpages NCIRS pneumococcal webinar videos and updated resources now available New research addressing barriers to childhood vaccination Education New National Vaccine Storage Guidelines ‘Strive for 5’ fourth edition released The fourth…
Immunisation Weekly Update: NEW National Vaccine Storage Guidelines ‘Strive for 5’ fourth edition released Updated ‘Recommended sites for childhood vaccination’ resource Updated NSW childhood immunisation schedule resource with pictures COVID-19 vaccines well tolerated when co-administered Updated NCIRS resource: History of immunisation in Australia Education NEW National Vaccine Storage Guidelines ‘Strive for…
Immunisation Weekly Update: Free nasal spray flu vaccine for children under five Have your say: help shape the implementation of Australia’s National Immunisation Strategy Measles alerts Education Free nasal spray flu vaccine for children under five The NSW Government has committed to funding a new free intranasal influenza (flu) vaccine,…
Immunisation Weekly Update: New resources and renewed focus as measles cases rise Update your clinical software Education New resources and renewed focus as measles cases rise Australian cases doubled compared to last year Australian health authorities are remaining watchful as signs suggest that 2025 is shaping up as another year…