Planned Outage of Electronic Referrals to SESLHD & SLHD services
**Thursday 1 May to Sunday 4 May 2025
What is Happening?
eHealth NSW is conducting scheduled maintenance on the Service Now platform that hosts the Electronic Referral Management System (eRMS). During this period, hospital services using eRMS will not be able to view or process e-referrals sent through the HealthLink portal.
All electronic referrals sent via HealthLink will be held until the platform is restored.
When?
From 6.00pm Thursday 1 May 2025 until 06:00am Sunday 4 May 2025.
What Services are Affected?
South Eastern Sydney LHD
All services across South-Eastern Sydney Local Health District currently receiving HealthLink e-referrals will be impacted, including:
Prince of Wales Hospital Centralised Outpatients Department
The Sutherland Hospital Centralised Outpatients Department
All outpatient services at The Royal Hospital for Women (excluding Breast Clinic, ANC, Gynae, Gynae Colposcopy, Fertility, and Menopause Hub)
Selected services at Prince of Wales Hospital receiving e-referrals, including:
Community Palliative Care Team
Diabetes Centre
General Rehabilitation
Nutrition and Dietetics
Physiotherapy
Respiratory
Spinal Medicine
For more information on Electronic Referrals in SESLHD please visit
Access to the eReferral forms listed above will not be possible during the outage. Please defer sending non urgent referrals until Monday 5 May.
For Rapid Access/Urgent Referrals:
During the outage, each facility will implement downtime procedures for referral management. If you need to submit a Rapid Access or other clinically urgent referral, please:
Contact the relevant department directly, check the relevant HealthPathways website for service contact information:
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