Planned Outage of Electronic Referrals to SESLHD & SLHD services
**Thursday 1 May to Sunday 4 May 2025
What is Happening?
eHealth NSW is conducting scheduled maintenance on the Service Now platform that hosts the Electronic Referral Management System (eRMS). During this period, hospital services using eRMS will not be able to view or process e-referrals sent through the HealthLink portal.
All electronic referrals sent via HealthLink will be held until the platform is restored.
When?
From 6.00pm Thursday 1 May 2025 until 06:00am Sunday 4 May 2025.
What Services are Affected?
South Eastern Sydney LHD
All services across South-Eastern Sydney Local Health District currently receiving HealthLink e-referrals will be impacted, including:
Prince of Wales Hospital Centralised Outpatients Department
The Sutherland Hospital Centralised Outpatients Department
All outpatient services at The Royal Hospital for Women (excluding Breast Clinic, ANC, Gynae, Gynae Colposcopy, Fertility, and Menopause Hub)
Selected services at Prince of Wales Hospital receiving e-referrals, including:
Community Palliative Care Team
Diabetes Centre
General Rehabilitation
Nutrition and Dietetics
Physiotherapy
Respiratory
Spinal Medicine
For more information on Electronic Referrals in SESLHD please visit
Access to the eReferral forms listed above will not be possible during the outage. Please defer sending non urgent referrals until Monday 5 May.
For Rapid Access/Urgent Referrals:
During the outage, each facility will implement downtime procedures for referral management. If you need to submit a Rapid Access or other clinically urgent referral, please:
Contact the relevant department directly, check the relevant HealthPathways website for service contact information:
Immunisation Weekly Update: Federal ministers and national media react to falling vaccination rates Be mindful of measles before and after Hajj COVID-19 vaccine update and new resource Flu Vaccine Updates ‘Possible but rare’ RSV vaccine risk First Nations maternal vaccinations poster Federal ministers and national media react to falling vaccination…
Immunisation Weekly Update: CESPHN seeking Immunisation Working Group clinical representatives Lunch and Learn: Measles awareness and prevention in 2025 Concerns rise as vaccination rates continue to fall The latest influenza vaccination coverage data Access to existing Q Fever statements in the Q Fever Register to end 30 June 2025 Have…
Immunisation Weekly Update: Lunch and Learn: Measles awareness and prevention in 2025 Australia on track for record number of flu cases Free SMS recall – 2025 Quality Improvement programs Large-scale revamp of Handbook immunocompromised chapter In case you missed it… Beyfortus™ (nirsevimab) eligibility expansion Access to the Australian Immunisation Register…
Immunisation Weekly Update: Lunch and Learn: Measles awareness and prevention in 2025 New vaccination resources released Immunisation Handbook chapters updated Pharmacist Vaccination Standards updated Mpox disinformation corrected by experts New report on COVID-19 health impacts History of immunisation in Australia resource updated Lunch and Learn: Measles awareness and prevention in…
Immunisation Weekly Update: Updates to NSW Pharmacist Vaccination Standards Free ‘RSV Protection for Infants’ modules Updated vaccine co-administration resource Report Q fever vaccination records before 30 June Flu vaccine orders and updates Your experience matters: Have your say on vaccine storage Respiratory Surveillance Report Updates to NSW Pharmacist Vaccination Standards…