Support available for people impacted by the Bondi Junction tragedy: Read more



My Aged Care is a key feature of the Commonwealth Government’s reform of the aged care system which came about following release of the Productivity Commission Inquiry report ‘Caring for older Australians’ (2011). One of the Commission recommendations is that consumers be viewed as active partners throughout the care journey and be part of decision making processes and be provided the resources and information to do so.

My Aged Care was implemented as a National, clear entry point of access for aged care services and information. It consists of the My Aged Care website and Contact Centre 1800 200 422. Both provide information and referrals for clients and their carers to be assessed for aged care services such as domestic assistance, personal care, nursing, home maintenance and modifications as well as residential and respite care.

Video stories by consumers can be found here.

New Aboriginal and Torres Strait Islander resources on My Aged Care

Resources specifically for Aboriginal and Torres Strait Islander people, including translated materials, can be viewed or downloaded from the My Aged Care website.

A video for Aboriginal and Torres Strait Islander audiences is also on the My Aged Care website. It provides an overview of My Aged Care, including the services available and how to access them.  View the animation and resources here.

My Aged Care CALD information can be found here.

10 Questions to Ask leaflets – a resource to assist consumers when navigating a path into residential care

As aged care continues to move into the model of consumer directed care, it is imperative that information is available to support decision making. ‘Asking the Right Questions’ can make all the difference when selecting a new home for yourself or family member.

A partnership of aged care professionals, consumers, carers and nurses has developed a series of brochures covering a range of topics such as facility staffing levels, cultural needs in residential care, availability of GP services, applicable contracts and fees and more.

These leaflets have been developed and endorsed by a variety of relevant organisations including, NSW Nurses and Midwives Association, Central and Sydney GP Network, Palliative Aged Care Network NSW, COTA NSW, Combined Pensioners and Superannuants Association, Carers Australia NSW, PICAC NSW-ACT and Country Women’s Association NSW.

Download the 10 Questions to Ask leaflets.

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