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Digital Health for Allied Health Professionals

Digital Health refers to a range of digital processes, services and systems that can be used to manage health information and data from different points of care to allow faster, easier, secure sharing and access to this information, deliver safer, better quality healthcare and result in a more efficient, integrated health system.

Contact our Digital Health & QI team: for support and assistance.

TeamViewer Remote Support 

See here for upcoming Digital Health events and webinars.

My Health Record

My Health Record (MHR, formerly Personally Controlled Electronic Health Record or PCEHR) enables better access to important health information which are currently held in silos across the health sector. MHR provides an active online record that follows your patients as they move through the healthcare system, capturing important clinical information at different points in time. Australians who are registered for My Health Record can access their health information when and where they need it and share this information with their health providers.

Currently My Health Record provides information on medications, allergies and adverse reactions, medical history and immunisation history, MBS and PBS history, imaging and pathology reports and advance care documents.

Click here for our dedicated page on My Health Record.

Secure Messaging

Secure messaging safely and securely delivers messages containing clinical documents and/or other information between healthcare organisations.

Using a secure messaging solution is now best practice when information sharing across all healthcare providers.

How does secure messaging work

The benefits include: 

  • reducing the time waiting for documents to be delivered
  • receiving the documents electronically into your software, removing the need for scanning
  • no more illegible and faxed documents
  • cost saving on staff time, stationery and postage
  • being environmentally friendly

A list of common vendors include:

  • HealthLink
  • Argus
  • MedicalObjects
  • ReferralNet

For more information, go to the Australian Digital Health Agency webpage here.

Contact our Digital Health & QI team: for local support and assistance


Telehealth refers to information and communication technologies to deliver healthcare services and transmit health information via telephone, email or videoconferencing.

Benefits of using telehealth include:

  • convenience/flexibility of conducting consultation in any place, saving travel time and money
  • improves access to care, including easier access for other parties to join and participate
  • privacy and confidentiality maintained as with face-to-face consultations

Due to the COVID-19 pandemic, Medicare subsidised telehealth services were expanded for all Australians.

Click here for the Department of Health COVID-19 Telehealth items guide.

Healthdirect Video Call service

We are pleased to announce that the Healthdirect Video Call Service Pilot Program funded by the Department of Health gives free licences to GPs, AHPs, mental health and aged care providers.

 View this short video to learn more about the Healthdirect Video Call service

If you are interested in being set up, please complete the New Clinic Application Form and send it to We can get you up and running in a day. 

HealthDirect Video Call Service resources:

See here for the latest telehealth information on our Coronavirus webpage.

SafeScript NSW

SafeScript NSW available to all practising prescribers and pharmacists in NSW

SafeScript NSW provides prescribers and pharmacists with real-time information about a patient’s prescribing history for certain high-risk medicines to improve clinical decision making and patient safety. More than half of general practitioners and pharmacists in NSW have registered for SafeScript NSW.

Getting started

Prescribers and pharmacists will need to:

Already registered?

New resources available
Short demonstration videos on how to register, log in and use SafeScript NSW are available here.


Improving the user experience

Following feedback from practitioners, enhancements have been made to the SafeScript NSW system to improve the user experience. These include improvements to the patient search functionality, links to further information when there is a red alert in the system, the ability to manage security preferences, and other updates to the display of information for a more streamlined user experience. Further enhancements will be delivered in 2023.


Hear what health practitioners are saying about SafeScript NSW here.


Training and support

Visit the SafeScript NSW education and training webpages to access resources that cover:

  • How and when to use SafeScript NSW
  • Information about high-risk medicines and clinical practice
  • How to support patients who may be at risk of harm

Contact the SafeScript NSW Clinical Advice Line on 1800 434 155 and access HealthPathways for support when using SafeScript NSW.


For technical support, click here or call 1800 776 633.


For more information, visit