MyMedicare

About MyMedicare and timeline

MyMedicare is a new voluntary patient registration model. It aims to strengthen the relationship between patients, their general practice, general practitioner (GP) and primary care teams.

The Department of Health and Aged Care have introduced MyMedicare as part of an ongoing commitment to Strengthening Medicare for all Australians.

• From 1 October 2023: Patient voluntary registration to all Australians with a Medicare card or Department of Veterans’ Affairs (DVA) card.
• From 1 November 2023: Registered patients access MBS level C and D telephone items, and the triple bulk billing incentive for MBS level C, D and E telehealth items.
• From July 2024: General Practice in Aged Care Incentive available to practices and providers regularly visiting patients in residential aged care homes.
• From 1 July 2025: Registered patients will be eligible for MBS chronic disease management plans only at the practice at which they are registered.

MyMedicare: General Practices and healthcare professionals 

• Benefits for general practices 
• Eligibility for general practices 
• How to register General Practices 
  • Checklist and steps to register for MyMedicare on the Organisation Register 
  • Organisation Register – Services Australia 
  • MyMedicare practice registration – FAQs 
• Privacy 
• Managing patient registration – Services Australia eLearning module 
• Resources for GPs and health care providers: includes GP and community stakeholder kit; Brochures and posters; Frequently Asked Questions; Fact Sheets; Patient Registration Form and Webinars 

MyMedicare: Information for MyMedicare patients 

• Information for MyMedicare patients: Benefits of MyMedicare, eligibility, how to register, changing preferred practices for GPs, withdrawing registration, privacy 

• Resources for MyMedicare patients: includes videos, fact sheets, FAQa, easy read options 

General Practice in Aged Care Incentive (GPACI)

General Practice in Aged Care Incentive (GPACI)

The GPACI aims to enhance the quality and continuity of care for residents in residential aged care homes. 

Benefits of GPACI 

For Patients: 

• Regular Visits: Ensures residents in residential aged care homes receive regular visits and care planning services from their responsible GP and practice. 
• Continuity of Care: Supports continuous, quality care and aims to reduce avoidable hospitalisations. 

For Practices: 

• Incentive Payments: Quarterly incentive payments for services to registered patients in residential aged care homes. 
• Financial Support: Payments of $300 per patient per year for GPs and $130 per patient per year for practices. 

These initiatives support healthcare providers in delivering high-quality, tailored care to keep patients with complex, chronic diseases out of hospitals. 

• General Practice in Aged Care Incentive – including Guidelines, fact sheets, FAQ’s – for General Practices, Residential Aged Care Homes, GP Providers and residents. 

Support from CESPHN and contact: 

• If your practice is considering registering for MyMedicare or would like more information, please contact the Practice Support team below. 
• If your practices is already registered for MyMedicare and your GPs are servicing residents in residential aged care homes and would like to register for the GP Aged Care Incentive, please contact the Digital Health team below. 

Practice Support Team: practicesupport@cesphn.com.au 

Digital Health Team: digitalhealth@cesphn.com.au 

See General Practice in Aged Care Incentive for information about the incentive, why it is important and information on the following:

• Incentive payments; payment eligibility; participation eligibility – practice, GP and patient; servicing requirements; quarterly visits. 
• General Practice in Aged Care Incentive program – Guidelines 2024 
• Resources: 
  • Fact sheets and patient journeys 
  • GPs and practices: FAQs; Information kit including – Care plan contribution template; patient front sheet template; patient monitoring and tracking tool; GPACI incentive payment structure. 
  • Residential aged care providers: FAQs; Information kit. 
  • Aged care residents, their families and carers: FAQs; Residents Information Booklet. 

Services Australia have published information for practices about the process in PRODA and HPOS to register the practice to participate in the General Practice in Aged Care Incentive, and how to link Responsible Providers and patients. 

See here links to relevant information and documents to support the registration process: 

• General Practice in Aged Care Incentive (GPACI) 

• Steps required to add the MyMedicare General Practice in Aged Care Incentive 

• Adding the MyMedicare General Practice in Aged Care Incentive 

• eLearning – interactive module on MyMedicare – General Practice in Aged Care Incentive 

Changes to MBS Chronis Disease Management Arrangements 

Starting 1 July 2025, significant changes to Chronic Conditions Management (CCM) MBS items are set to take effect, marking the first major update in 20 years. To help practices transition smoothly, the Central and Eastern Sydney PHN (CESPHN) is launching a CCM activation series. This series encourages small, manageable changes and aims to strengthen patient connections through MyMedicare.

Activity Highlights:

1. Patient Engagement: Engage patients returning for Chronic Disease Management Plans and team care arrangements with MyMedicare.
2. Team Awareness: Raise awareness among practice teams about MyMedicare and the new CCM items.
3. Practice Preparation: Discuss changes with your team, update workflows, and register for MyMedicare if not already done.

Additional Steps:

• Prepare practice teams to discuss MyMedicare with patients.
• Utilise MyMedicare brochures, registration forms, and posters.
• Update practice websites and social media with MyMedicare information.

If you require support for your practice on MyMedicare or the GP in Aged Care Incentive, please contact: 

• practicesupport@cesphn.com.au or 
• digitalhealth@cesphn.com.au 

Changes to the Medicare Benefits Schedule items for chronic disease management have been deferred from 1 November 2024 until 1 July 2025.  

See here about the changes, why it is important, goals and further information 

If you require support for your practice on MyMedicare or the GP in Aged Care Incentive, please contact: 

• practicesupport@cesphn.com.au or 

• digitalhealth@cesphn.com.au