New National Medicare Mental Health eReferral SmartForm

A new National Medicare Mental Health eReferral SmartForm (National eReferral SmartForm) will be automatically enabled via HealthLink in the GP clinical software- with no setup required. This will be available in the coming weeks.

This is the preferred referral pathway for referring to CESPHN funded mental health services including:

• Bondi and Canterbury Medicare Mental Health Centres.
• Psychological Support Services (PSS).
• Telehealth Psychiatry Service (TPS).
• Primary Integrated Care Supports (PICS)
• From 1 July Help aHead (the integrated mental health hubs).

Referral flow chart:

Things to remember

• National eReferral goes to the Medicare Mental Health Phone Line (MMHPL), not directly to CESPHN.
• MMHPL calls patient to complete the referral process before to comes to CESPHN.
• If you do not name a CESPHN-commissioned service, the CESPHN team will recommend suitable services, and the client will choose their preferred option.
• The eReferral does not allow selecting a specific service so please add what is needed it to “Reason for referral.” Such as:
• Name of CESPHN service you are requesting.
• Preferred provider if applicable for PSS.
• Formal Psychiatrist Referral letter for TPS referrals.

More information:

• FAQ page includes a short Training Video, multiple medical software guides, and technical support.
• The CESPHN Mental Health Line is available to provide more information and support ph:1300 170 554.