In primary care, allied health clinics and General Practice within Australia and New Zealand there is already a landscape shaped by AI and automation, whether they've chosen to engage with it or not. Booking platforms (e.g., Hot Doc), communication tools (e.g., email automations), and practice management integrations (e.g., using API codes from practice management software) are all changing fast.

The imminent problem is that most practices have no trusted framework for deciding what to adopt, what to avoid, and what questions to ask before signing up or utilising AI automations/cloud-based patient management software/online patient booking systems.

This session explores where practice integration software's, AI automations and associated cloud technologies are today. Attendees will understand the real risks to their practice data through the lens of Australian and New Zealand privacy laws. For example, you will understand the practical decisions that are at work inside a web or cloud-based patient management software workflow, whether that is a GP software like Medical Director, Genie or popular allied health cloud-based CRM's such as Cliniko.

Presented by: Rohan Adarkar – founder & CEO of Heron and is passionate about leveraging creative thinking and problem-solving to bridge technology and primary healthcare practices.

Learning Outcomes:

1. Identify where AI and automation are genuinely useful in primary health care today – including which tasks are well-suited to automation and which still require human judgement.
2. Determine the key risks of adopting new technology in a healthcare setting – including obligations under the Australian and New Zealand Privacy Act, what "integration" really means for patient data, and how to spot vendor claims that don't hold up
3. Evaluate any new tool against a practical checklist – built specifically for Cliniko users in allied health
4. Recognise the difference between tools that reduce admin and tools that add to it – and ask the right questions before committing to a trial or contract
5. Review how patient communication fits into a compliant, connected clinic workflow – from first inquiry through to follow-up, without creating more work for front desk staff

Target audience: GPs, nurses, practice managers, practice staff and AHPs

*Please note GP Registrars who wish to register for CPD events and do not have a member number will need to contact the CPD Department on 1300 986 991