Join Michelle Horswood and Katrina Otto as they help you navigate anger, overwhelm and give practical strategies for dealing with challenging patients and situations.
Presenters:
Michelle Horswood, R/N CFH, Immunisation Accredited, Dip CP Tech, Master of Management
Katrina Otto, BEd, DipBus, TAE40110
Learning Objectives
1. Learn communication strategies to diffuse angry conversations.
2. Explore strategies used by experienced practice staff.
3. Understand the importance of everyday self-care.
We encourage you to pre-submit questions to the speakers by emailing events@cesphn.com.au
Target audience: Reception staff, practice managers and practice nurses in the CESPHN region
Please do a separate registration per person to ensure we record all participant