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Join us online for this educational webinar presented by Dr Maria Li, Principal Medical Advisor at the Health Care Complaints Commission (HCCC), the health care regulator for the state of NSW.

This presentation is designed to provide guidance on how clinicians should ideally approach the receipt of a formal complaint made against them from the regulator.

Dr Li offers clarification on some crucial elements of clinical practice, based on her experience with the HCCC, and provides an invaluable learning opportunity for not only complaint mitigation and management, but also public safety and professional quality improvement.

Learning outcomes:

• understand how to approach the receipt of a HCCC complaints
• Identify the four key elements of safe clinical practice
• Mitigate severity of complaint outcomes
• Form foundations that ensure continuous quality improvement

Target audience: GPs, nurses, practice managers and AHPs

Please note that this event will NOT be recorded or uploaded to YouTube.