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Join us for this online webinar on Wednesday 5 May 2021.

Session 2 Topics:

• Effective Triage at the Front Desk
• How do I know if the patient will be eligible for 1b or 2a or 2b?
• Improving your teams’ performance.

Learning Objectives

• Confidently triage patient requests to ensure best possible outcomes with least risk of adverse events
• Identify strategies that can improve team performance
• Understand how our capacity to communicate plays a critical role in our effectiveness as a member of the practice team.

Target audience: Reception & Administrative staff

Please do a separate registration per person to ensure we record all participants and can provide certificates accordingly.