This webinar is designed for the whole practice team. Psychosocial safety is not solely a management responsibility, nor is it limited to clinical staff. Every person in your service from the receptionist who first notices a patient's escalating behaviour, to the clinician carrying an unsustainable caseload, to the clinical director setting the tone for how psychosocial safety concerns are raised and received. The whole team has a part to play.

Presented by:

Suzi Petrozzi has 25+ years experience working in various clinical and executive roles spanning clinical psychology patient consultation through to setting organisational psychosocial strategies at NSW Health. Suzi has an easy to understand presentation style providing a birds-eye view of psychosocial frameworks and how they relate to primary care services. She will provide real-world examples and ways of supporting all staff to flourish in their roles within a health care team.

Learning Outcomes:

1. Identify psychosocial hazards common to primary care and community health settings such as workload overload, workplace aggression, and low psychological safety
2. Understand the legislative obligations under the Work Health and Safety Act 2011 (Cth) and the Safe Work Australia Code of Practice Managing Psychosocial Hazards at Work (2022), and what non-compliance means for your practice
3. Apply practical, role-specific strategies to recognise and respond to psychosocial risks, whether you are a clinician, manager, administrator, or support worker
4. Implement practical strategies to strengthen psychological safety

Target audience: All staff across primary care practices and healthcare services including General Practices, Allied Health, and Community Health Services. This includes clinical directors, managers, team leads, clinicians, administration, and support staff.

*Please note GP Registrars who wish to register for CPD events and do not have a member number will need to contact the CPD Department on 1300 986 991