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Presented by Karen Booth, RN, President of Australian Practice Nurse Association (APNA) and educator, this Triage education webinar is essential for non-clinical staff for telephone and walk in presentations.

• How to recognise an emergency and what to do in case of medical need
• What training is required for front desk staff
• Learn how triage can identify risk of infection before a patient enters the practice
• Understand the risks and limitations associated with telehealth
• Identify strategies and methods that are likely to produce negative experiences for patients and appropriately manage difficult interactions.
• Manage the triage of patients seeking care; including appropriate referral and determination of patients that can be safely managed using telehealth processes.

Target audience: Practice Staff, Practice Manager, Practice Nurse, Reception and Allied Health reception.

Please do a separate registration per person to ensure we record all participants and can provide certificates accordingly.