Important Update: Pen CS Software Decommisioning – Action Required by 30 October, 2025

Central and Eastern Sydney Primary Health Network (CESPHN) is advising all general practices that Pen CS software (including CAT4 and PAT CAT) will be decommissioned and no longer accessible after 5:00pm on Thursday, 30 October 2025. 

To avoid disruption to your PIP QI incentive payments, action is required now.

Transition to POLAR

This change is part of CESPHN’s transition to POLAR, a web-based business intelligence tool for general practice that provides insights to help practices to: 

• Easily submit data for the PIP QI incentive 
• Identify care gaps and track patient outcomes 
• Support quality improvement and business development 

What this means for your practice 

Access to Pen CS tools will cease after the deadline. Practices that do not transition to POLAR may miss out on PIP QI payments for the quarter.

Next Steps for Practices Currently Using Pen CS

1. Get in contact with your Digital Health Officer as soon as possible
2. Submit a signed Data Management Agreement (DMA) for POLAR – Download the DMA here
3. Once the DMA is signed and submitted, a Digital Health Officer will schedule installation at a time that suits your practice
4. Register for an upcoming POLAR information session here

For assistance or further enquiries, please contact the CESPHN Digital Health team at digitalhealth@cesphn.com.au