Help aHead hubs provide a single, community-based entry point to coordinated, wraparound mental health care for people in the CESPHN region.

The service supports people aged 18 years and over who would benefit from integrated mental health care. Care includes psychological, psychosocial, alcohol and other drug, and physical health support.

Multidisciplinary teams made up of clinical and non-clinical staff provide trauma-informed, culturally safe and recovery-orientated care, ensuring support is tailored to individual needs, goals, and circumstances.

Help aHead is designed to improve access to mental health care, reduce service fragmentation and strengthen connections between primary care, community services and tertiary mental health services across central and eastern Sydney.

Eligibility

Help aHead support adults who:

• Are aged 18 years and over
• Live in the Central and Eastern Sydney PHN region
• Are experiencing mental health concerns requiring coordinated support
• May have psychosocial, physical health, social or practical barriers affecting their wellbeing
• Would benefit from an integrated, multidisciplinary model of care
• Are assessed as requiring support consistent with IAR-DST Levels 2 to 4.
• Help aHead is not an emergency or crisis service. People who are at immediate risk of harm to themselves or others should be referred to emergency or acute mental health supports.
• If someone is at immediate risk, call 000. For urgent mental health advice call the NSW Mental Health Line on 1800 011 511.

Help aHead locations

Help aHead is delivered through two integrated mental health hubs in the Central and Eastern Sydney region.

Caringbah Hub

Provider: Grand Pacific Health

Address: 383-385 Port Hacking Road,Caringbah

Email: TBC

Website: TBC

Sydenham Hub

Provider: One Door Mental Health

Address: Various locations while physical hub under development

Email: TBC

Website: TBC

Referral Pathways

Referrals to Help aHead are accepted via:

1. Medicare Mental Health Phone Line

Phone: 1800 595 212

• Online eReferral Form

• GP software referral pathway

• Individuals may choose to visit their local hub to discuss the support options that are right for them

Where an individual’s preferred hub is known, referrers should include this in the referral. If the most suitable hub is unclear, the intake process will help identify the appropriate service option based on the person’s needs, location, preferences and existing care relationships.

Helpful information to include in the referral.

To support timely assessment and allocation, it is recommended that referrers include:

• Specify Help aHead services, with preferred location if known
• Reason for referral
• Presenting mental health concerns
• Relevant psychosocial, physical health or co-occurring needs
• Risk information including current or recent safety concerns
• Current supports and treating providers
• Relevant diagnoses, if known
• Current medications, if known
• Consumer consent to referral
• Any relevant supporting documentation such as discharge summaries, mental health care plans, or psychosocial assessments.

Contact

For Help aHead referral enquiries, contact:

CESPHN Mental Health Intake

Phone: 1300 170 554

Email: mentalhealth@cesphn.com.au